Shipping & Returns

Fast, reliable shipping with careful handling and secure packaging. Learn about our storage requirements, return procedures, and shipping coverage.

📦 Shipping Information

Broceutical ships orders via USPS, FedEx, and UPS depending on package weight and destination. All shipments are carefully packed with thermal insulation to protect peptides during transit, especially during warm months.

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    Standard Shipping (5-7 business days) — USPS priority mail with tracking included
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    Express Shipping (2-3 business days) — FedEx or UPS with signature confirmation
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    Insured Shipping (All orders) — Full value protection included at no additional cost
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    International Shipping (Select regions) — Subject to local customs and import regulations
Domestic (USA)
5-7 business days for standard, 2-3 for express. All orders include tracking and insurance.
Thermal Packaging
All shipments include insulated packaging and cooling elements to maintain proper temperature during transit.
Tracking & Updates
Receive shipping confirmation with tracking number immediately upon dispatch. Monitor delivery status in real-time.

Storage Requirements Upon Receipt

Upon receipt, Broceutical peptides should be stored immediately at -20°C (freezer temperature). Lyophilized vials can remain stable for extended periods under proper cold storage. Do not expose to heat or room temperature for extended periods, as this compromises peptide integrity and longevity.

↩️ Returns & Refunds

Broceutical stands behind every product with batch-specific third-party testing. If you're not satisfied with your order, we offer a straightforward return process.

1
14-Day Window

Unopened, unused products in original packaging are eligible for return within 14 days of delivery.

2
Contact Support

Email support with your order number and reason for return. We'll provide a prepaid return label.

3
Ship Back

Use the prepaid label to ship the unopened product back to our facility with tracking.

4
Full Refund

Upon receipt and verification, we process a full refund to your original payment method within 5-7 business days.

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    Quality Guarantee — If a product fails independent testing, we replace or refund it immediately
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    Damaged in Transit — Report damage within 24 hours of receipt for full replacement or refund
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    No Restocking Fee — Returns are processed without deductions or additional charges
⚠️ Important Note
Broceutical products are research-grade compounds intended for laboratory use only. All customers warrant institutional affiliation with a research facility. Orders shipped to commercial addresses, residence addresses with no research affiliation, or with evidence of intended personal consumption may be declined or cancelled at our discretion in compliance with research use only positioning.